NOTICE
Location - Latvia, Europe
Company - Clear Junction
Job role - Client Services Assistant
Job Type - Full-time
Job Function - Other
Industry - Finance
Size - 1 to 50 Employees
Due to rapid growth, we have three new roles in our client services team. The Client Services Assistant is a key position in Clear Junction, providing outstanding operational support to our clients: banks, payment service providers, and other financial institutions.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payments solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.
Founded in 2016, the business has seen double-digit growth year-on-year, with over 60 fintech professionals based across Latvia, the UK, and mainland Europe.
What You'll Do
Monitor, facilitate, and troubleshoot client operations
Act as point of contact for requests and complaints
Log, resolve, and escalate issues as appropriate
Collaborate with other Clear Junction department teams to address customers’ needs and assure adherence to rules and guidelines
Requirements
2+ years of experience with b2b client relationship / client support / similar
2+ years of experience in the Financial Services / Banking industry
Proficient user of MS Office / Google Docs
A customer-oriented attitude
Excellent communication skills
Ability to work well in a team
Languages: good command of English
Benefits
Collaborative environment
Growth opportunities
Excellent work conditions
Base salary 1100-1400 EUR per month (gross), depending on experience
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