JOBS ABROAD

                                                                        NOTICE

• Location - Cathay, Bristol (BS1)

• Salary        -£25000.00 to £25000.00 per year

• Company -Commercial Ltd

• Job type -Permanent

 

Our Managed IT Division designs, implements and supports the IT infrastructures of some of the UK’s top organisations within both the public and private sector. No client has the same needs and our solutions and support packages are tailored to the specific requirements of each client.

We currently have a vacancy in central Bristol as part of a managed service for a leading legal services client, for an experienced IT Service Desk Analyst.

Applicants are required to have had proven experience of working in a busy client facing service desk environment and have exceptional customer service and communication skills (both written and verbal) to support this. Root cause analysis, problem management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLAs.

The position primarily involves supporting and troubleshooting all aspects of the firm’s desktop and application environment. The end user experience in using the IT Systems is of paramount importance as a result it is essential that incidents and known problems are fully investigated and either resolved or explained in a timely fashion. There will be some exposure to the infrastructure environment so knowledge of some key infrastructure technologies would be beneficial.

We want you to...

• Respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email and the ITSM Ticketing Platform

• Maintain support tickets correctly and keep the client updated with progress every day

• Install and support hardware components including laptops, monitors and mobile devices

• Manage workstations and laptops via SCCM and other remote connectivity tools

• Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.

• Develop existing customer relationships and build a rapport with stakeholders

• ‘Be a Team Player’ and take responsibility for flagging high priority calls

• Attend remote sites when required

• Document procedures/processes and contribute to the knowledgebase

• Adhere to the client’s established policies, procedures, standards and guidelines at all times, including Asset Management, Starters, Leavers, Changes, ISO27001 etc

• Take responsibility for the ensuring the clients Asset Management inventory is accurate and Starters, Leavers, Change process is followed

• Consult with onsite and offsite teams as required to resolve incidents and develop individual skillset

• Complete other duties as requested by your line manager

You have got…

• Proven experience with the technologies listed below:

• Microsoft Office 2010, 2013, 2016, 365

• Active Directory Administrations’

• Windows Server 2008 R2, 2012, 2016

• Desktop/laptop set-up, configuration and performance tuning

• Microsoft SCCM

• Web and E-mail Security

• Antivirus Software

• Managed Print Solution software

• Mobility Software - MDM, iOS, Android etc

• Mobile Devices - iPhones and iPads etc

• Legal Business Applications – Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc

It would also be beneficial to have experience of:

• Exchange 2010 to 2016

• Citrix XenApp and XenDesktop

• Microsoft Remote Desktop Services

• Corporate wireless systems

• And ideally with either a Microsoft MCP (Windows Server 2012 and above), MCITP or another IT based certification. ITIL Certification is preferred but not essential.

Why Commercial..?

• Competitive salary

• Generous holiday allowance of 25 days plus bank holidays which increases with length of service

• Bonus scheme (paid monthly upon achievement of KPI’s)

• A variety of training & development programmes tailored to you

• Earn extra money via our employee referral programme

• A range of team and social events

• Cycle to work scheme, pension contributions, Employee support programme and more.

Working Hours

• Operational hours: 08:30 – 18:30 Monday to Friday.

• Shift patterns: (Early – 08.30 – 16.45) (Core – 09.00 – 17.15) (Late – 10.15 – 18.30)

• Occasional travel to other offices and overtime may be required to meet the demands of the business

 

 

 

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JOBS ABROAD

                                                                         NOTICE

• Location - Italy,Europe.

• Salary        -Excellent Salary in Euros + Benefits

• Company -Language Recruitment Service

• Job type -Permanent

Customer Service Advisor - French + Italian in Turin, Italy

Job Ref: PG0123644

 

 

Exciting International Digital Helpdesk Content Customer Service role based In Turin Italy

Consultative Digital Customer Service and Helpdesk

Excellent salary in Euros + Benefits as well as a great and stimulating working environment with career progression opportunity

 

 

Amazing offices

 

LRS (Language Recruitment Services) is currently seeking a French and Italian speaking Digital Content Customer Service Advisor based In Turin Italy working in their cosmopolitan and vibrant international company.

 

Digital Helpdesk Content Customer Service – French Speaking with Italian - Duties:

 

 

• Managing either French and Italian speaking digital and content queries

• Describing content and digital solutions to either French and Italian speaking customers

• Creating digital customer service solutions to customers via phone, email, and video

• Dealing with client’s emails and request in a consultative and professional fashion

• Relationship building

• Learning new digital tools and techniques

 

Digital Helpdesk Content Customer Service – French-speaking with Italian - In order to apply for this exciting role you will need to have:

 

 

• Fluent or native level French with Italian and good understanding of the English language

• Excellent communication and customer service skills

• Ability to multitask.

• Strong phone, email, and social media skills

• Interest in either digital or web content CSM, CRM or other web tools

 

 

If you are fluent in Italian with French language skills with good knowledge of English, looking to work for a prestigious and exciting brand based in Turin and have experience in customer service or helpdesk or sales administration, send your CV without delay and one of our consultants will be happy to discuss the role in more details.

 

 

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years Experience in multilingual recruitment

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

 

 

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Study In Italy Student Experience | Indian Student Studying in Italy

JOBS ABROAD

                                                                        NOTICE

• Location - City of London (EC1)

• Salary        -£40000 - £60000 per annum + Home Based

• Company -Robert Walters

• Job type -Permanent

Robert Walters is working in partnership with a leading Digital Operations market leader. They are recognized as true market leaders with a client base across Legal, Cyber Security, Telecommunications, and Financial Services.

Due to continued growth and investment, they are expanding their technology practice and are keen to appoint a Technical Business Analyst, paying a salary range of £40,000 to £60,000. This role will be home-based indefinitely.

As an experienced Technical Business Analyst, you will be support the design, development, and ongoing operation of the core technology stack in the delivery of mission-critical products and services.

Technical Business Analyst - Responsibilities:

• Creation of non-linear automated workflows

• Integrate platforms/technologies to provide seamless solutions

• Build business strategic workflows

• Interpret, design, implement applications

• Work alongside technical operation teams

• Processing mapping and modeling approaches

• Strong stakeholder management experience

• Strong deployment and Project Management experience

• Strong vendor management experience

• Legal technology landscape - Desirable, not essential

Technical Business Analyst - Experience:

• Consulting background - Essential

• Design workflows

• Diagram tools - Visio, Lucid Charts

• API protocols - REST/JON and SOAP

• Articulate technical concepts

• C#, HTML, JavaScript, Python/Django

The permanent opportunity for a Technical Business Analyst will play a salary range of £40000 to £60000, plus benefits. This is an opportunity to work for a market leader within the Digital Operations services field. They have continued to grow year on year.

Interviews will be held over VC and all roles will be home-based indefinitely.

The opportunity will offer exciting career opportunities, with promotions, dedicated career progression, training, and certifications.

Please apply with an updated CV and contact Ajay Hayre on 0121 260 2524 for further information.

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JOBS ABROAD

                                                                             NOTICE

• Location - South West London (SW18)

• Salary        -£36000 - £36000 Per Annum

• Company -Moveware Limited

• Job type -Permanent

Are you an experienced Support Consultant with knowledge of Crystal Reports or other Reporting Software and are looking to for a new challenge? Do you have a strong work ethic and love solving problems? If so, we at Moveware are looking for an Application Support Consultant to join our expanding team!

About Moveware

Moveware is a company dedicated to providing the highest quality of software and support services to the Moving & Storage Industry. Our software is used by some of the most prestigious companies all around the globe, and we continue to expand our offerings, as we evolve and improve our product suite and list of services.

Your Application Support Consultant Role:

We are looking for a talented individual to assist with the provision of Level 2 / Level 3 Support services to Moveware clients and internal Moveware staff. The position liaises with the Client Services team and the Development team as required on support and technical issues. Key responsibilities will include:

• Work as a team player in full lifecycle software implementations.

• Managing and resolving service tickets across solutions products and services.

• Using remote management solutions to assist with resolving support tickets.

• Carry out any development within a controlled environment to defined secure development standards.

• Work with development delivery teams to provide additional resource for development of system enhancements.

• Test features added to the software package.

• Ensure a high levels of customer satisfaction are maintained.

Our Ideal Application Support Analyst Individual:

We are seeking a candidate who has both strong verbal and written communication along with being self-driven and proactive. Other ideal skills and experience required will be:

• Good communication skill in English both written and verbal.Self-motivated and fast learner.

• Strong work ethic, reliability, adaptability, and a great team player.

• Ability to think outside the box, we need problem solvers

• Knowledge of business analysis.

• Experience of the following would be advantageous.

• Crystal Reports or other reporting software.

• Programming experience

• Relational database knowledge

Your Client Application Support Analyst Benefits:

In return for your continued commitment in our Client Services Support Team, we offer the following benefits:

• Competitive salary of £36,000 per annum

• Company Pension Scheme

• Flexible working

• Central location of Earlsfield, London

Make sure you don't miss out on this great opportunity to join our Application Support Team by clicking apply now. We look forward to meeting you. 

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JOBS ABROAD

NOTICE

• Location - Central London, London

• Salary        -£45,000

• Company -Cpl Life Sciences

• Job type -Permanent

Key Accountabilities

Maintenance of the UK and Ireland Quality Management System (QMS):

• Ensuring that local quality release of batches of a medicinal product for the UK & Ireland markets is performed in an accurate and timely manner and in compliance with regulatory requirements

• Ensure compliance with Global and Local Quality principles, standards, policies, and SOPs

• Track operational Quality and Compliance

• Issuance of all documents used within the QMS, including maintenance and control of local SOPs, including alerting SOP owners of SOP review dates, tracking updates to the SOPs, performance of gap assessments between global and local procedures in a timely manner

• Author, review, and approve SOPs as required

• In cooperation with other team members, prepare periodic Quality reports

• Review, process, track and close out Change Controls/Deviations/Risk Assessments, including liaising with relevant Heads of Department to perform root cause analysis and to discuss and agree on CAPAs

• Support and facilitate the roll-out of Global Electronic Document/Learning/Quality Management Systems as required by the business

• Ensure all personnel receives the necessary training via the e-learning systems and that training delivered follows Global standards:

• Ensure training matrix is in place for relevant staff with responsibilities defined within the QMS and documented appropriately

• Assist with the performance of Quality inductions for all new starters

• Assign relevant SOP training to all staff (including service providers) and ensure that training records are kept using the e-learning system

Education, Skill, and Experience

• BSc in a scientific discipline.

• Experiences working in a quality department or with managing quality-related documentation (such as standard operating procedures) in another related function, such as Pharmacovigilance, Compliance or Finance

• Experience of writing and updating SOPs with clarity, accuracy, and rigor

• Knowledge of GDP requirements

• Experience of working within electronic quality and document management systems

• Experience of working with Enterprise resource planning (ERP) systems

• Excellent organizational, planning and time management skills.

• Computer literate, including Adobe Acrobat and Microsoft Word/Excel.

• Excellent attention to detail.

• Can effectively prioritise and manage multiple competing tasks and demands

• Appreciates and advocates the importance of being compliant and maintaining compliance records

 

 

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