NOTICE
Location -City of London, London
Salary -From £40,000 to £44,000 per annum
Company -DGH Recruitment Ltd
Job type -Permanent
****Please note hours of work are 12:00pm-8:00pm, Monday-Friday****
Service Desk Analyst / Helpdesk Support Analyst
A fantastic opportunity has arisen for a Service Desk Analyst / Helpdesk Support Analyst to join our London-based global law firm on a permanent basis.
Service Desk Analyst / Helpdesk Support Analyst
Job Summary:
Reporting to the IT & Training Manager, you will be part of the existing IT team that supports the IT requirements of lawyers, secretaries, and business service staff on any aspect of IT globally. This role would suit someone who is comfortable working in a busy corporate environment with a strong customer service focus, a flexible can-do attitude along the desire and ability to learn quickly. Hours of work are 12:00pm-8:00pm, Monday-Friday.
Service Desk Analyst / Helpdesk Support Analyst
Responsibilities and Duties:
* Helpdesk support including resolving IT problems in a professional and efficient manner.
* Finding workarounds to problems that cannot be resolved immediately, solving all types of
PC problems.
* Should be prepared to visit users as well as using remote control tools to resolve issues.
* Hardware support duties such as configuring new PCs
Service Desk Analyst / Helpdesk Support Analyst
Knowledge, Sills and Experience:
* Previous Helpdesk 1st/2nd line support with excellent problem solving and trouble shooting
skills
* Previous experience of supporting MS Office, preferably within a legal environment.
Service Desk Analyst / Helpdesk Support Analyst
****Please note hours of work are 12:00pm-8:00pm, Monday-Friday****
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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